Privacy Policy

Privacy Policy for Taylor Plumbing

Privacy Policy

Effective Date: 1/01/2025

Introduction
Taylor Plumbing ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, particularly in the context of our SMS program and services.

1. Information We Collect
We may collect the following types of personal information:

• Contact Information: Name, phone number, email address.
• Service Information: Details about the plumbing services requested.
• Technical Data: IP address, browser type, and other data from cookies for website functionality and analytics.

2. Methods of Data Collection
We collect data through the following methods:

• Forms: Information provided through our website or physical forms.
• SMS Registration: Data submitted for our SMS program registration.
• Cookies: Information collected via cookies when you visit our website.
• Direct Interactions: Data shared during phone or in-person consultations.

3. Use of Collected Information
Your data will be used for:

• Providing plumbing services and responding to inquiries.
• Sending SMS notifications about service updates, appointments, and special offers (if opted-in).
• Improving website functionality and customer experience.

4. SMS Program Terms

By opting into our SMS program, you agree to receive:

• Notifications regarding appointments, service updates, and special offers.
• No more than 3 messages per week.
• The ability to opt out at any time by replying "STOP" or contacting us directly.
• Your phone number will not be shared with third parties, or used for any marketing purposes, and you can opt out at any time by texting us the keyword “STOP”.
• Text us the keyword “HELP” for information.
• Message and data rates may apply, contact your mobile carrier for details.
• We are not liable for message delays or failures caused by third-party services.

5. Data Sharing and Security
We do not sell or share your information with third parties except as necessary for:

• Completing services (e.g., with payment processors or delivery partners).
• Legal compliance.
  We implement robust security measures to protect your data, including encryption and secure storage protocols.

6. Your Rights
You have the right to:

• Access and correct your data.
• Request data deletion (subject to legal requirements).
• Opt out of marketing communications, including SMS.

7. Cookies and Tracking Technologies
Our website uses cookies to improve user experience. By using our site, you consent to our cookie use. You can disable cookies through your browser settings.

8. Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Changes will be posted on this page with the effective date.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Taylor Plumbing Contractors, Inc.
  License #21111
  12287 Mayfield Road
  Chardon, OH  44024
• Monday: 8:30 AM- 4:00 PM EST
  Tue-Fri: 8:00 AM - 4:00 PM EST
• Phone:  (440) 635-0642
• Email: info@taylorplumbing.net

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.